Frequently Asked Questions

Q. How long will my order take to arrive?

A. For information concerning our shipping times, please visit our Shipping & Handling page

Q. Why is the price here cheaper than on Amazon?

A. Our website prices are lower than Amazon because we skip the Amazon referral and platform fees, letting us pass the savings directly to you. Plus, we avoid “Buy Box” bidding and fast repricing wars, so you get a better deal here without sacrificing quality.

Q. Do I still get warranty and customer support if I don’t buy from Amazon?

A. Yes! We offer full manufacturer’s warranty and one-on-one customer service. You’ll get direct access to us via email or chat, sometimes faster than Amazon support .

Q. Are these products genuine and not counterfeit?

A. Absolutely ✅ All items sold here are brand-new, authentic, and sourced directly. Ordering from us guarantees you’re buying the official version, not a potential knockoff .

Q. How do I initiate a return?

A. Simply contact poolcentshop@gmail.com, and we will guide you through the return